How we support you

Practical, short-term support to assist injured workers with everyday activities while recovering from a workplace injury or illness. Attendant care focuses on maintaining safety, independence, and daily functioning at home and in the community.

Examples include:

• Assistance with daily routines and personal tasks

• One-to-one support at home or in the community

• Support during recovery periods, including evenings or weekends

• Accompanied outings and essential activities as approved

Support for workers who are temporarily unable to manage personal care tasks due to a work-related injury or illness. This service is delivered respectfully and focuses on restoring independence as recovery progresses.

Examples include:

• Personal hygiene and grooming

• Assistance with dressing

• Mealtime and basic self-care support

• Short-term personal care during recovery

Practical household support to assist injured workers who are unable to complete essential domestic tasks while recovering from injury or illness.

Examples include:

• General cleaning and tidying

• Laundry and ironing

• Grocery shopping and basic food preparation

• Essential household tasks to maintain a safe home environment

Assistance with basic garden and outdoor maintenance to ensure a worker’s home environment remains safe during recovery.

Examples include:

• Lawn mowing

• Light gardening and yard upkeep

• Removal of hazards in outdoor areas

• Basic maintenance of garden areas

Support with attending approved appointments and essential activities as part of recovery from a workplace injury or illness. Transport is provided where approved by the insurer and delivered as part of attendant care or recovery-focused support.

Examples include:

• Transport to medical or rehabilitation appointments

• Accompanied travel to approved services

• Support attending recovery-related activities